If you have a training need we are likely to have a solution 

We are the only training organisation in New Zealand with a detailed and comprehensive focus in Retail, offering training solutions from inwards goods to senior executives and all those in between. If we don't have a solution we will design one.

Customised training solutions...

We are able to deliver 30 different training and business development solutions. These can be delivered in an 'off the shelf' format or, as we would prefer, customised for your organisation and designed to suit your environment.

Our experienced retail facilitators, using an appropriate methodology, can deliver the training  directly to you and your staff in either a workshop setting  via 'one-on-one' coaching. 'Train-The-trainer' format and 'self teach' modules, where staff can learn on the job at their convenience.  e-learning solutions, are also available . 

Front Line Staff Skills Development

• Customised induction programs (Further information on request)
• Essential customer service skills
• Essential customer service and selling skills
• Customised Retail selling  (Information on request)
• Dealing with difficult customers
• Customer Service (Customised for the environment information on request)
• Detailing and documenting your unique Customer Experience

Assistant managers' skills development

• Customised management development programs (Further information on request)
• National Certificate in Retail level 4, N.Z.Q.A and Retail ITO accredited

NEW:

• Management development for Buyers and Merchandise teams
  

Retail and Franchise business development

• Business resource development solutions

People Management

• Interviewing and selection
• Coaching for performance
• On-The-Job training
• Painless performance appraisals
• Coaching for development
• Discipline without tears
• Managing staff performance

Leadership Skills Development

New:

• Effective leadership

1. Fundamentals of leadership
2. Leading through effective communication
3. Leading through coaching and support
4. Leading through an effective team 

• Managing multiple priorities
• Essential management skills for P.As and other executive assistants
• Personal efficiency and productivity improvement (Information on request) www.pepworldwide.com